Data & AI for Business

[Masterclass] How to improve customer relations by detecting anomalies and automating the handling of a car claim?

May 17, 2022 | 1:30 PM - 2:00 PM


A use case in the automobile insurance industry, the implementation of an augmented assistant during the declaration of an automobile claim allows the automation of the collection of claim information and the detection of anomalies. We will present the software functions of the IBM platform necessary for the implementation of this augmented assistant, in three steps: - Work of the Data Engineer to collect and make available the data necessary for the use case. - Work of the Data Scientist to analyze the data, build and supervise a predictive model. - Work of a Customer Interface Designer to design the augmented assistant based on the data and predictive services.

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