Data & AI for Business

Medallia

Description

Medallia’s award-winning platform leads the market in the understanding and management of experiences for customers and employees. Medallia captures experience signals created on everyday journeys either in person, on digital channels, or via IoT, and applies proprietary AI technology to reveal personalised and predictive insights that can drive actions with tremendous business results. Customers can reduce churn, turn detractors into promoters and buyers, create selling sell opportunities and drive revenue-impacting business decisions, providing clear, immediate returns on investment.

Livres blancs

3 ways AI is powering customer experience
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From Data to Action: Profiling the Modern Insights Team
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The Big Story Behind Your Big Data
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Vidéos

Découvrez Medallia
L’intérêt d’investir maintenant dans l’expérience client
Medallia City Tour Paris - Inspiration - Generali

Business cases

Comment une compagnie d'assurance mondiale fidélise ses clients au niveau local
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La réduction des points de tension clients booste la création de valeur
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Comment une enseigne de prestige améliore une fidélité déjà élevée
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